World’s first digital free trade zone helps SMES capitalise on cross border e-Commerce

Malaysia, one of South East Asia’s smallest nations, has grand digital ambitions that are already becoming a reality.
In November 2017, the Malaysian government and Alibaba Group jointly launched the world’s first Digital Free Trade Zone (DFTZ).
The DFTZ merges physical and virtual zones, simplifying the processes of e-Commerce for SMEs by bringing together government agencies, logistics providers, payment and insurance providers, and online marketplaces on a single platform.
The regional distribution hub, which went live with over 1,900 export-ready SMEs, has two objectives: to support Malaysian SMEs with business expansion and global exports, and to position Malaysia as the leading regional hub for e-Commerce logistics, and the preferred gateway for global brands wishing to enter the ASEAN market.
Not only is the DFTZ expected to create 60,000 jobs in Malaysia by 2025, it will also support the movement of USD65 million worth of goods, increasing the value of Malaysian SMEs’ goods exports to USD38 billion.Alongside the progress of the DFTZ in Malaysia, Tigers teamed up with Pos Malaysia, the country’s national postal service provider, to handle together the fulfillment services and last mile delivery. As part of our commitment to customers, Tigers Malaysia pioneered Cash-on-Delivery (COD), a major obstacle across the industry.

Located airside at Kuala Lumpur International Airport, our facility is Customs bonded, with Malaysian Customs also operating from the airport. Using our SmartHub: Connect technology and warehouse management system, we offer solutions to customers across a wide range of industries, including pharma and healthcare, perishables, electronics, beauty, and fashion throughout South East Asia.

RS Baskkaran
Managing Director, Malaysia and South East Asia

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